Refund policy
Thank you for shopping with Giorgia Lucasi LLC. We take pride in the craftsmanship and care that goes into each of our pieces, and your satisfaction is our top priority.
Returns & Exchanges
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unworn, unused, and in its original condition, with all tags attached.
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Items must be returned in the original packaging to ensure safe transit.
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Items marked as Final Sale are not eligible for return or exchange.
How to Initiate a Return
Please email us at contact@giorgialucasi.com with the following details:
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Order number
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Name and email used for the order
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Reason for the return
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Photos of the item (if damaged or incorrect)
Our customer service team will respond within 1–3 business days with return instructions and a return shipping address.
Return Shipping
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service to ensure the item reaches us safely.
Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
Exchanges
We do not currently offer direct exchanges. If you'd like a different item or size, please place a new order after the refund is processed.
